Security & reliability.
Every Gileara package includes managed services from day one. This page explains what that covers at each tier, how we protect your data, and how to reach us when something matters.
What managed services cover
Coverage by tier — the same matrix shown on each package.
| Capability | Basic | Professional | Enterprise |
|---|---|---|---|
| IT support when things break | checkIncluded | checkIncluded | checkIncluded |
| Software updates & patching | checkIncluded | checkIncluded | checkIncluded |
| Regular scheduled backups | checkIncluded | checkIncluded | checkIncluded |
| Security monitoring | Core coverage | Extended coverage | Extended coverage |
| SLA-backed response | Standard queue | Priority queue | Priority queue |
| Dedicated engineering attention | — | — | checkIncluded |
Numeric SLAs are coming — deliberately. We publish specific response-time commitments only after our readiness review confirms we can meet them consistently. Until then, this page stays qualitative on purpose: we won't quote numbers we can't stand behind yet.
How we protect your data
Your business data lives in systems you own, backed up on a regular schedule so a bad day never becomes a lost year. Access is limited to the engineers who need it to keep your systems running, and we build on reputable infrastructure providers rather than hobbyist setups.
We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843) — see the privacy policy for what that means for your rights.
Vulnerability reporting
If you believe you've found a security vulnerability in our systems, report it to us before making it public and give us a reasonable window to respond. We take every report seriously, investigate promptly, and won't take legal action against good-faith researchers following these guidelines.
Send reports to tech.gileara@gmail.com with the word SECURITY in the subject line.
Want this backing your business?
Managed services are built into every package — no add-on pricing.